Masada's After-Sales Service, Your Partner in Uninterrupted Maritime Excellence
Discover model customer care with Masada's After-Sales Service, a comprehensive support system that extends beyond the purchase. Our commitment to excellence ensures a seamless experience, providing unparalleled value and assistance throughout the product lifecycle. Masada's commitment to customer satisfaction extends far beyond the transaction, setting the stage for an enduring partnership. Our After-Sales Service is designed to be a cornerstone of trust, ensuring that your experience with Masada is not just a purchase but a journey marked by reliability, support, and unparalleled excellence.
Unrivaled Expertise and Guidance
Masada's commitment to customer success goes beyond the sale. Our after-sales support team, comprised of industry experts, stands ready to guide you through any post-purchase queries or concerns.
At Masada, we understand that each customer is unique. Our after-sales service is not just about addressing issues; it's about crafting personalized solutions that align with your specific needs. With prompt responsiveness, preventive maintenance strategies, and a dedication to customer empowerment, Masada ensures that your maritime equipment not only meets but exceeds expectations, setting a new standard in customer-centric after-sales support. Our after-sales commitment doesn't just resolve issues; it anticipates and prevents them. We proactively engage in preventive maintenance, delivering peace of mind by ensuring the sustained reliability and optimal performance of your maritime solutions. With Masada, your journey extends beyond purchase – it's a partnership characterized by responsive care, personalized solutions, and a dedication to your long-term success.
Our R&D: Pioneering the Future of Seaborne Solutions.
In a strategic move to strengthen their collaborative endeavors, Mitsubishi Heavy Industries, Ltd. (MHI) has entered into a licensing agreement with Masada Heavy Industries Co. Ltd. This marks a continuation of their partnership that began in 2008 when MHI initially licensed deck crane technology to Masada. Under the latest agreement, Masada gains the license for the production and marketing of steering gears and deck machinery, establishing a foundation for offering a comprehensive suite of three hydraulic marine machinery products. This significant development positions Masada as the sole manufacturer capable of providing all three products under the renowned Mitsubishi brand. With the synergy derived from this licensing arrangement, Masada aims to penetrate further into the dynamic shipbuilding market.
The licensed technologies encompass steering gears and deck machinery tailored for small and medium-sized under-Panamax vessels, with MHI supplying the necessary hydraulic equipment to drive these advanced marine machinery. The ambitious plans include the construction of a new plant, doubling the production capacity by the end of the year and enhancing market penetration. Today, as they embark on accelerated business expansion and production capacity increase, this partnership signifies a milestone in their journey toward maritime excellence. As MHI continues to drive aggressive marketing for Mitsubishi brand marine machinery, the solid collaboration with Masada remains a key pillar for mutual success and growth.
MASADA
Pre-Contract Services
Masada’s pre-contract services redefine the landscape of offshore projects by incorporating industry-leading expertise and precision. Our meticulous approach to contract services, ensures comprehensive risk assessment, innovative solutions, and tailored strategies. From feasibility studies to regulatory compliance, Masada’s pre-contract services guarantee a seamless and informed journey for offshore projects, setting the stage for unparalleled success and efficiency in every maritime endeavor.
As a beacon of maritime innovation, Masada’s commitment extends beyond pre-contract services, embracing the holistic needs of offshore projects. Masada elevates project management to new heights. Our suite of services encompasses project planning, engineering solutions, and operational optimization. Masada ensures that every project benefits from a seamless transition from conception to execution, unlocking unparalleled efficiency and excellence throughout the entire project lifecycle.
